Refund policy

📦 Missing or Damaged Product

We're truly sorry for the inconvenience if your order arrives with missing items or damaged products.
Please contact us at cs@nuriglow.com or through our Contact Us page within 7 days of delivery through our Contact Us page with the following information:

• Your order number and order date
• A clear photo of the damaged item(s) and packaging

We’ll review your case and do our best to resolve the issue promptly.

📦 Returns & Exchanges

We’re happy to accept returns within 30 days of delivery. Items must be unopened, unused, and in their original packaging. To start a return, please reach out to us through our Customer Service page.

Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Returns or refunds are not available in the following cases:

• Minor packaging damage that does not affect the product
• Products that have been opened or used
• Items lost or damaged after successful delivery to the correct address
• Failure to pay customs duties or taxes
• Returns due to recipient unavailability